Quick Guide for New Students

Quick Guide for New Students

1. Your Account – OnePass (CWEM) Account
Get your OnePass account on Computing Account Information (CAI) Slip (not yet collected?). You can then enjoy different IT services – @Link E-mail Service, WiFi and VPN services, MyCUHK/CUSIS, Backboard, etc. You can change your password at http://cai.itsc.cuhk.edu.hk/chgpwd. Password not working? Recover it 24×7 at Self-service Password Reset
2. Your Student ID Card – CU Link Card
Postgraduates and undergraduates can collect CU Link card according to the CU Link card schedule. Don’t forget to get your PIN through the CU Link Default PIN Enquiry System.
3. Enable 2-factor authentication (2FA)
You must enable 2FA to enhance the security of your account. Enroll your account and designated mobile device (e.g. your mobile phone, tablet) via the Two-Factor Authentication (2FA) Self-Service User Portal.
4. Save your mobile data – Get Network Access On and Off Campus
You have free WiFi Service on campus with your OnePass account. Also, you can register to get the Off-campus WiFi service now!Use CUHK VPN / SSL VPN to access restricted websites e.g. Download Free Anti-virus software
5. Get your University Email and 1 TB cloud storage –@Link & Microsoft 365
Check out your emails from the 100GB @Link mailbox. Your default email address is student-ID@link.cuhk.edu.hk. You may define another email address ONCE at https://cai.itsc.cuhk.edu.hk/alias.
Also, you can get 1 TB free cloud storage and download the latest Microsoft 365 Apps in CUHK Microsoft 365.
6. Protect Your Device – Install Free Anti-Virus Software
Never disclose or share your password to anyone and be alert to phishing emails and fraud websites. You can also enjoy a free copy of Kaspersky Anti-Virus software from us!
7. Your Academic Partners – MyCUHK, CUSIS & eLearning
Manage personal particulars, do course registration and other academic activities though MyCUHK/CUSIS (http://portal.cuhk.edu.hk/). Get learning materials through CU eLearning System (Blackboard) if your course instructor is using it. Besides, online classes or meetings are held via Zoom / Teams .
8. Save your money- Get Free Software and Check Discounted Notebooks
Install, whereas applicable, MS Office 365 Apps, video-editing, statistical and anti-virus software at Free for your PC / Mac. Besides, check special discounts of notebooks, software and computing accessories between mid-August and mid-October.
9. IT Facilities in CUHK – PCs, Printing, Scanning & More
We’ve got PCs, printers, scanners and projectors in User Areas (1/F Pi Ch’iu Building) and Learning Commons (6/F Wu Ho Man Yuen Building). Why not having your study / project discussion there?
10. Need Help?