@Link Email

Mailbox Default Setting

Default Email Address: Student-ID@link.cuhk.edu.hk
Mailbox Size: 50GB
Size Restriction on each Message: 20MB
Mailbox Validity: For students, it depends on student account expiry date.

Define Another Email Address with Alias for @Link

With alias for @Link, you can define another @Link e-mail address. It will be

• an unchangeable email address on top of your default e-mail address Student-ID@link.cuhk.edu.hk;
• shown at the “From” field while others receive emails sent from your @Link.

Define alias for @Link at http://cai.itsc.cuhk.edu.hk/alias/ OR by mouse-over “I want to” on the top bar and clicking “Define email address” (via campus network / CUHK VPN) – How to define?

You can enjoy @Link service through

• Web browser
• Outlook 2016
• Android
• iPhone / iPad
• Other Email Client – Auto Setup by Choosing Exchange / Office 365 OR Manual Setup through IMAP
• Auto-forwarding Emails to Your Personal Mailbox
• Sending Emails via Gmail (Follow the setting here or else, your sent mails may be classified as Junk / Fraud.)

If you are using other connection methods, please use the settings below to access @Link.

Incoming Mail
Connection Method: IMAP
Server Name: outlook.office365.com
Port: 993
Encryption Method: SSL

Outgoing Mail
Connection Method: SMTP
Server Name: smtp.office365.com
Port: 587 (Please go to More Setting > the Tab Outgoing Server > Check My outgoing server (SMTP) requires authentication – Use same settings as my incoming mail server) or
Encryption Method: TLS

Graduates can opt in to use @Link email, OneDrive for Business, the related collaboration tools and the files stored inside after graduation. ITSC is supporting the opt-in process while Alumni Affairs Office is supporting the service for alumni.

Opt in Procedures

As a Student in MyCUHK

One must complete the opt in procedures before graduation in order to retain the emails and files in OneDrive for Business. The procedures below are eligible to students who will become CUHK alumni within 90 days (i.e. no other concurrent study program in CUHK) with alias for @Link defined (via Campus Network / CUHK VPN).

1. Define alias for @Link
2. Go to MyCUHK >> CUSIS and MyStudy
3. Click Life-Long Email Service Opt-In
4. Read the terms of use and submit your application
5. Your opt in result will be shown on screen

Click here for the step-by-step guide.

As an Alumni in MyCUHK

1. Go to MyCUHK >> MyPage
2. Click Life-Long Email Service Opt-In
3. Read the instructions and terms of use
4. Submit your application and your opt in result will be shown on screen

Click here for the step-by-step guide.

ITSC had coordinated and communicated with the student organization account users in 2017 to prepare for the switchover from the old email email, CUHK Webmail, to @Link. The switchover exercise included

1. An @Link mailbox was offered to the student organization with other cloud services e.g. OneDrive, and collaborative tools available for students.
2. A new email address = alias@link.cuhk.edu.hk (if defined) / computing-id@link.cuhk.edu.hk was created, which was also the reply-to email address / sender email address.
3. Student organizations could use computing-id@link.cuhk.edu.hk & OnePass password to log in @Link mailbox.
4. If student organization had defined email address as alias@cuhk.edu.hk which was published in different publications, to avoid email loss, any new emails reaching that email address would be forwarded to @Link. However, in a long term, those student organization should publish their new email address alias@link.cuhk.edu.hk instead.
5. If student organization had never defined its email address i.e. email address = computing-id@cuhk.edu.hk, it became invalid on 3 Jan 2018.

Questions below have been frequently asked:

• Mail Size, Receiving/Sending Limit and General settings?
• Mail Folders, Suspected Mail Lost and Blocked attachments in Outlook?
• Forwarding and Auto-Reply settings?…And more

Please click here for the full version of FAQs.