Service Desk on Campus
(+852) 39438845
Online Service Desk
Knowledge Base
User Trainings
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- (Resumed) Email Delay in Microsoft 365 Email during 11 – 12 Jan
- Services Maintenance of MyCUHK and CUSIS on 15 Jan (8:00 p.m. – 11:30 p.m.)
- Duo 2FA Self-Service User Portal Maintenance on 19 Jan 7:30AM – 8AM
- Suspension of Mailing List Service on 12 Jan 2022 for System Maintenance
- Phishing Alert: 發貨通知您的訂單正在運送中
On-campus WiFi
In CUHK campus, eligible users can access to the campus network and the Internet through WiFi connections whose signals cover most of the campus, i.e. buildings, student hostels, canteens, libraries and several outdoor areas.
Available to
Staff, students, CUHK alumni, visiting guests and CUSCS (the School of Continuing and Professional Studies) students
Service Charge and Application
Staff / CUHK Students / Alumni / CUSCS Students: Free; no application required
Visiting guests: Charged / Uncharged with applications (Please refer to tab 3: On Campus WiFi for Visiting Guests below)
Service Availability
24 X 7; except maintenance period
1. On Campus WiFi for CUHK Staff & Students
All CUHK staff and students can use the following SSIDs. It’s planned to standardize the login ID as used in CUHK1x. Details will be announced in due course.
| SSID / WiFi Name | Description | Login Accounts | Connection Guide |
| CUHK |
|
Student-ID@link.cuhk.edu.hk / Staff-alias@cuhk.edu.hk + OnePass password | |
| CUHK1x |
|
Student-ID@link.cuhk.edu.hk / Staff-alias@cuhk.edu.hk + OnePass password | |
| For eduroam / CSL / Y5ZONE, please visit Off-campus WiFi. | |||
2. On Campus WiFi for CUHK Alumni, CUSCS Students
All CUHK alumni and CUSCS (the School of Continuing and Professional Studies) students can use (SSID / WiFi Name) CUguest on campus.
Quick Steps to Connect to CUguest
- Turn on the WiFi function on your device and select (SSID / WiFi Name) CUguest and connect.
- Open a web browser and a policy page will pop out. Click accept to go to the login page.
- Enter appropriate login information as below:
| User Group | Login ID | Password | Details |
| Alumni | 10-digit Alumni ID | MyCUHK password | Please email alumni@cuhk.edu.hk |
| CUSCS Students | 8-digit Student ID | Assigned password | For enquiries, please contact CUSCS staff at enrollment counter or email to support@scs.cuhk.edu.hk |
User Guide
3. On Campus WiFi for Visiting Guests
Visiting Guests
- With an External User Account can use wifi on campus and other IT services.
- Without an External User Account
- For event participants, please contact the host departments and student societies to apply for CUguest WiFi service.
- SSID / WiFi Name: CUguest
- WiFi Login ID: Guest-ID@ guest.cuhk.edu.hk / Guest-ID@ conference.cuhk.edu.hk
- WiFi Password: Assigned Password
- For others, please connect to Wi-Fi.HK via CUHK for a 30min free wifi per device per day.
- For event participants, please contact the host departments and student societies to apply for CUguest WiFi service.
4. On Campus WiFi Coverage
ITSC provides a list of campus hotspots location here. Posters have been posted in these covered areas for identification.
Download Poster (A3, PDF)
5. Best Practices for Accessing Wi-Fi Service
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