Service Desk on Campus
Online Service Desk
Departments can apply external user accounts for their departmental guests to access required IT services on campus.
If your guests only need on campus WiFi, you can apply for a CUguest WiFi account instead.
Departments for their visiting guests / non-CUHK students
Charged but charges waivable; application and regular renewal required.
Please read tab 1: Account Application, Renewal & Closure here
Application / Renewal / Closure requests with appropriate endorsement will be handled in 3 working days
Each external user account is charged at $30/ day. The service charge can be waived if the guest is
Please read the eligibility (via Campus Network or CUHK / SSL VPN) before applying for an account.
Annual renewal is required for project accounts.
You should update ITSC to close an unused account. Please back up the files related to the account before its closure.
The external user account is widely used on different IT services:
Change your OnePass password here
If you forgot your OnePass password, use either method below:
Accounts expire on the date when visiting guests leave the University. Please archive and back up all data files before the account expiry.
To extend the account, the host department may submit the request to ITSC Service Desk with a scanned copy of the responsible staff’s CU Link.