External User Account

Departments can apply external user accounts for their departmental guests to access required IT services on campus.

If your guests only need on campus WiFi, you can apply for a CUguest WiFi account instead.

Available to

Departments for their visiting guests / non-CUHK students

Charged but charges waivable; application and regular renewal required.
Please read tab 1: Account Application, Renewal & Closure here

Application / Renewal / Closure requests with appropriate endorsement will be handled in 3 working days

1. Account Application, Renewal & Closure

Each external user account is charged at $30/ day. The service charge can be waived if the guest is

A visiting scholar / lecturer
Non-CUHK students under a study programme which provides 17% overhead charges to the University

Please read the eligibility (via Campus Network / CUHK VPN) before applying for an account.

Procedures:

For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network / CUHK VPN); OR,
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

Annual renewal is required for project accounts.

Procedures:

Expiry reminder will be sent to account coordinator (applicant) before the expiry date.
Renewal is available 30 days before and after the account expiry date.
For individual account, please submit the account information at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network / CUHK VPN); OR,
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).
If renewal request is not submitted 30 days after the expiry date, ITSC reserves the right to close and delete the unattended account(s).

You should update ITSC to close an unused account. Please back up the files related to the account before its closure.

For individual account, please submit the account information through the online form (via staff login).
For multiple accounts i.e. more than 5 accounts managed by the same applicant and endorser, please submit your preference through the online form (via staff login).

2. Use of Account

The external user account is widely used on different IT services:

On campus WiFi
Blackboard (only if specified; further coordination with eLearning@cuhk.edu.hk required)
Zoom
PCs in User Areas / Learning Commons
Other CUHK Applications (further requests might be required)

3. Change / Forgot Password

Change your OnePass password here

If you forgot your OnePass password, use either method below:

Complete the online form
Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

4. Account Expiration / Renewal

Accounts expire on the date when visiting guests leave the University. Please archive and back up all data files before the account expiry.

To extend the account, the host department may submit the request to ITSC Service Desk with a scanned copy of the responsible staff’s CU Link.