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Top Asked

In addition to the following, you may visit Knowledge Base to view other FAQs.

1. Quick Guide for Newcomers

  1. Quick IT Guide for New Staff
  2. Quick IT Guide for New Students
  3. Student Account Collection Schedule and Arrangement
  4. Quick Guide to Contact ITSC via ITSC Online Service Desk

2. Manage Account / Personal Information

  1. Change OnePass password
  2. Action Checklist before and after OnePass password change
  3. Define email address
  4. Set up 2FA (Two Factor Authentication)
  5. Renew / replace my CU Link
  6. Go to MyCUHK / CUSIS
  7. Go to CUHK Microsoft 365 
  8. Update Microsoft 365 Staff Profile

3. Enjoy Email, WiFi and Network Service

  1. Use Microsoft 365 Mail on my device (For Staff)
  2. Use @Link Email (For Students)
  3. Use WiFi on campus
  4. Use WiFi off campus
  5. Set up CUHK VPN

4. Download Software / Enjoy IT Facilities

  1. Install anti-virus software
  2. Download Microsoft 365 Apps
  3. Store / back up files on cloud
  4. Do printings in main / lower campus

5. Checklist before Leaving CUHK

  1. Graduation Checklist for Final Year Students
  2. Checklist for Leaving Staff
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