FAQs – ResNet

Connect to Internet through Wired port

Q1. Cannot connect to Internet after network cable connected
A1a. For Student Hostels with Corridor Wi-Fi Connection
Check your network cable connecting between the port on the wall and your device.
If the network cable is damaged, please replace it with another Straight-Through network cable. You can find shop location at ITSC homepage

Report the problem to us

• Complete the Test form
• Report it to Service Desk system (https://cuhk.service-now.com/sp?id=sc_cat_item&sys_id=27c55d430f5ff2003f1c8ecce1050e99)

The port on the wall front photo

A1b. For Student Hostels with In-room Wi-Fi Connection
Please

• Check Access Point LED signal light on the front surface, it is normal if the signal light is green
• Check the network cable between Access Point port and device.

If network cable is damaged, please replace another Straight-Through network cable. The information of the network cable can be purchased in the description in ITSC homepage .
Report the problem to us

• Please take Access Point front photo
• Complete the Test form
• Report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk)

Access Point front photo (Red circle is the LED signal light)

Q2. I cannot connect to Internet after setting up a network equipment in a port, such as router and hub etc.

A2: Refer to our use policy, setting up routing or other special network functions is prohibited. Please remove all your personal network devices and connect your computer to the network port provided

Connect to Internet through Wi-Fi

Q3. Access Point LED signal light not green
A3. Please check as the following:

• Check Access Point LED signal light on the front surface, it is normal if the light green
• Please check other SSID/Wi-Fi Name connection.

Report the problem to us

• Please take Access Point front photo
• Complete the Test form
• Report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk)

Access Point front photo (Red circle is the LED signal light)

Q4. Slow connection speed / low bandwidth
A4. Complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).

Q5. Cannot connect to Universities WiFi / Eduroam / CSL / Y5ZONE
A5. Please check your  login account format and your setup, and use your computing ID and CWEM(OnePass) password to reset the Partnership Programme password.

Q6. Cannot connect to CUHK1x
A6. Please refer to ResNet (Student Hostel Network) coverage (If your hostel is using ISP Wired Broadband Service, CUHK1x will cover the common areas only). For hostel using ResNet (i.e. NOT using ISP Wired Broadband Service), please check if you can receive the CUHK1x Wi-Fi network at the corridor and check your login account format and your setup.

* If you can’t solve your problem above, please complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).