ResNet (Student Hostel Network)

Wired Network

1. Connect your laptop to the network port with an appropriate network cable
2. Start a web browser and visit any website. You will be re-directed to a login page.
3. Type in your Email Address and OnePass (CWEM) password. You can get online upon a successful login.
4. For a secure connection or accessing some University restricted websites, you can additionally connect to CUHK VPN.

Wireless (Wi-Fi) Network

Visit On-campus WiFi for details and the coverage.

Got connection issues? To speed up the troubleshooting, please tell us your following test results by contact ITSC Service Desk.

[Reminder]

1. To carry out the test, please make sure your device is connected to CUHK network. The test may use large data between your device and OFCA server.
2. If you test it with your mobile, you should disable your mobile data plan before carrying out the test.

• Test form for Mac Wi-Fi Users
  
• Test form for Mac Wired Users
• Test form for Win Wi-Fi Users
• Test form for Win Wired Users
• Test form for Android Wi-Fi Users

Users can connect the computing devices to ResNet on the listed student hostels

Questions below have been frequently asked:

• Cannot connect to Internet after network cable connected.
• I cannot connect to Internet after setting up a network equipment in a port, such as router and hub etc.
• Access Point LED signal light not green.
  …And more

Please click here for the full version of FAQs.

1. For a secure connection or accessing some University restricted websites, you can run a VPN connection additionally over the above wired or WiFi access.
2. Setting up routing or other special network functions is prohibited.
3. A network connection would be disconnected or blocked because of
   1. abnormal traffic generated from a computer
   2. private Wi-Fi Access Point(AP) is installed and detected which cause interference to WiFi service provided by the University.
4. A wired ResNet connection session expires after using for 12 hours or idling for 1 hour. You can re-connect to resume the network service.
5. Install Anti-virus software and regularly perform scanning on your computers.
6. Please observe Best Practices for Accessing Campus Network at Student Hostels.

Connecting to the Internet for study, social, and leisure is essential in hostel life. Over the years, ITSC has been managing ResNet services to provide residents with simple, speedy, and secure Internet access.

Designed decades ago when all learning and computing resources were located on-campus, ResNet offered unparalleled speed and convenience compared to accessing the same resources from outside. Today’s widespread adoption of cloud technologies has moved some resources to external data centres, most of these resources can be accessed through any Internet connections.

ITSC has been working close with student hostel management in reviewing the Internet service provisioning. Adopting Internet Service Provider (ISP) solution is an option after year of consultation, evaluation and tendering. The final decision would be made by corresponding student hostel management.

Under ISP provisioning, hostel residents can connect their computer into port via a network cable for the best performance. Besides, they could also bring a router, plug it in, and enjoy their WiFi connections. In addition, they can continue using the CUHK1x wifi service at communal areas in hostels .

By switching ResNet to an external ISP, students can enjoy:

• 24×7 frontline support
• Flexible choice of routers to meet personal needs
• Connection to home-based network devices such as a smart TV.
• Cross-device continuity features, such as Apple’s Handoff, to increase productivity