Service Desk on Campus
Online Service Desk
Staff can apply for (1) a sole department account for your department; or (2) project accounts to manage different projects in your department:
In using this account, users are automatically governed by the policies and guidelines that published at Computer Network – Policies & Guidelines on Access and Usage.
*Not applicable if you have define email address in staff cloud –
If the account is for an external user i.e. non-CUHKers to use, please refer to external user accounts.
Free; application and regular renewal required.
Please read tab 1: Account Application, Renewal & Closure here
Application / Renewal / Closure requests with appropriate endorsement will be handled in 3 working days
Please read the eligibility (via Campus Network or CUHK / SSL VPN) before applying for an account.
Renewal every 2 year is required for project accounts.
You should update ITSC to close an unused account. Please back up the files related to the account before its closure.
The department / project account is widely used on different IT services:
Account holder or coordinator can check the login ID at ITSC Computer Account Application and Management System (CAAMS) (via Campus Network or CUHK / SSL VPN)
Change your OnePass password here
Note: Your password might be expired even if the login page tells “incorrect ID / password”. Please see tab 4 – Regular Password Expiry here for details.
Use either method below:
You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?). An email reminder will be sent to you before your account expiry. To change password, you may: