Please enter Student Computing Accounts Collection System (SCACS) with your V-code to obtain the CAI for at most 5 times online. Each obtainment will generate a new OnePass password. You should save it to avoid repeated obtainment.
Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours
3. Regular Password Expiry
You need to change your OnePass (CWEM) Password at least annually as a security measure. Please visit OnePass (CWEM) Password Policy for details.
An email reminder will be sent to you before your account expiry. To change password, please
Click “Change Current / Expired Password” on OnePass or CUHK Login Page OR
Click “Change OnePass (CWEM) Password” in “MyPage” after logging into MyCUHK
When Your OnePass (CWEM) Password Expires
You can still change your password
You will be prompted with “Incorrect ID / Password” while logging into IT services that do not involve OnePass / CUHK Login page
You will be reminded about the password expiry while logging into OnePass / CUHK Login
4. Account Deletion / Extension
Your OnePass (CWEM) account will be deleted after your employment end date / graduation date. Please archive and backup all your files and emails, and remove email forwarding before your account deletion.
Account Extension Service here is mainly for
a leaving staff to have job handover or
a current staff who will have new appointment under CUHK which is under process of Human Resources Office.
For students, accounts will only be extended when the study period is extended by the related study programme office before the expected graduation date.
Q1: In my Windows device, my Office applications keep prompting for login (such as after changing my OnePass). How to resolve it?
A1: You need to clear the Windows Credential Manager, please follow the steps below:
Close all Office applications (including Outlook, Word, Skype for Business, OneDrive etc).
Click Start > Control Panel > User Accounts > Credential Manager > Windows Credential.
Select each item whose type is MicrosoftOffice16_Data:ADAL:<GUID>, and then press Delete. Repeat this step to delete all items for your account.
Close the Credential Manager window. Restart your PC.
Restart Office Application and it will redirect you to CUHK Login page. Follow the screen instruction to enter your email address as your login ID and OnePass password. Contact ITSC if you have any further enquiries.