After reporting/registration to the University, staff/students will receive a set of OnePass (CWEM) account including
Login ID: (1)Staff / Student ID ; (2)Computing ID
Password: OnePass (CWEM) Password
Email Address / Office 365 Login ID: (staff) firstname.lastname@example.org or (student) student-ID@link.cuhk.edu.hk
This account can be used for a number of IT services including MyCUHK, Office 365, Email, WiFi and VPN.
Staff & students
Free; no application required
24 X 7
You can collect your Computing Account Information slip (CAI) which shows your OnePass (CWEM) account information:
You will receive a 6-digit V-code to according to the schedule in 2019 / 20 (tentative).
Please enter Student Computing Accounts Collection System (SCACS) with your V-code to obtain the CAI for at most 5 times online. Each obtainment will generate a new OnePass password. You should save it to avoid repeated obtainment.
There are several ways to collect your CAI
Your OnePass (CWEM) account is widely used on different IT services:
|CUHK OnePass / MyCUHK||✔||✔|
|CUHK Login – single sign-on to different University systems, including Blackboard||*||*|
|Office 365, including Email Service (@Link / Office 365 Mail)||✔||✔|
|CUHK Online Applications with Central Authentication Directory Service||*||*|
|On Campus WiFi||✔||✔|
|Registration for Off Campus WiFi – CUHK Wi-Fi Hotspot Partnership Program||✔||✔|
* Subject to your right to use a specific online applications
You cannot change your computing ID. To check your computing ID, please login “My E-mail Alias and E-mail Address” using your staff / student ID and OnePass (CWEM) password.
Change your OnePass password here
Note: Your password might be expired even if the login page tells “incorrect ID / password”. Please see tab 3 – Regular Password Expiry here for details.
If you forgot your OnePass password, use either method below:
You need to change your OnePass (CWEM) Password at least annually as a security measure. Please visit OnePass (CWEM) Password Policy for details.
An email reminder will be sent to you before your account expiry. To change password, please
Your OnePass (CWEM) account will be deleted after your employment end date / graduation date. Please archive and backup all your files and emails, and remove email forwarding before your account deletion.
Account Extension Service here is mainly for
Please complete the online application form at least 3 weeks before a staff employment end date.
For students, accounts will only be extended when the study period is extended by the related study programme office before the expected graduation date.
Q1: In my Windows device, my Office applications keep prompting for login (such as after changing my OnePass). How to resolve it?
A1: You need to clear the Windows Credential Manager, please follow the steps below: