This service is suitable for making a single important announcement to a specific group of staff and students. You have to provide the recipient list (staff / student IDs). The message will be sent in plain text. If departments request to dispatch individual mass mails to all staff and / or students (even with / without recipient lists), the mass mails must be justifiable as important and urgent towards the mass.
please submit the mass mail content in a standardized format (docx – via CUHK Login) to Service Desk (Get Help > Account, Email & Access, General Enquiry) one working day before the dispatch time
All staff on behalf of their departments in the University
A standard format will help users to distinguish whether the message is an official emails. The Feb 2018 IT Governance Committee meeting has endorsed that
Here we consolidate the mass mails sent by ITSC:
Sending emails with large attachments, especially when reaching large batches of recipients, can cause a high server load on the email system. If mass mails are not sent appropriately, they may slow down any sending or receiving of emails of our users, or even result in overall suspension of email service in extreme cases. To help maintain the high quality of email service for the whole University, you should read the guidelines below before composing your mass email messages:
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