IP Phone and Data Port

Staff members can always check their voicemail remotely by calling 394-38880, then entering your 5-digit extension number plus “#” (e.g. 38888#) and your phone password plus “#” (e.g. 123456#).    

Voicemail to email service is an additional way to check your voicemail outside your office. To activate this feature, application through the Online Contact Directory Administrator (OCDA) of your department/unit is required.  

To activate/deactivate the service:

1. Search your OCDA from CUHK online contact directory https://www.cuhk.edu.hk/ocd (screenshot below) and submit your request to OCDA.
2. OCDA would prepare a CVS file and send the request through Service Desk.  Click here for CVS file example.  
3. IPT support will review the request and activate/deactivate the service within 5 working days. 
4. You will start/stop receiving voicemail (via attachment in WAV format) from email.  Please note that the email sender is from xxxxx@unico1.ipt.cuhk.edu.hkInternal caller email example:External caller email example:

NOTES:   

1. The “Voicemail Indicator” of the IP Phone shall light up with a RED color as usual until the user listens to the voice messages via IP Phone or voicemail hotline 394-38880. 
2. Voicemail is marked as read on the 7th day and automatically deleted on the 28th day in the IPT system. 

With the IP Phone system, you will enjoy the following features: 

1. Know the callers as the names (if available) and numbers of the callers would be displayed; 
2. Access to the University IP Phone Directory and search for extensions by either last name or first name; 
3. Create up to 500 entries in your Personal Address Book and dial from the address book with ease; 
4. Enhance conference calls with up to 7 other parties; 
5. Direct click to dial from corporate address book on the phone; 
6. Add new telephone/extension numbers upon your request; 
7. Access voicemail with your email software; 
8. Communicate with your colleagues or users using your own extension when you are off campus through a SoftPhone (a software phone to be installed on your PCs); 
9. Receive calls on your IP phone and mobile phone simultaneously to avoid missed calls through the SIM-Ring feature

After your IP Phone installation, you should,

1. Test your phone set by making a first incoming and outgoing call.
2. Understand the basic use of voicemail system and corresponding account. For example, if your phone number is 3943 8877, your voicemail account is 38877 and your voicemail password is 112233 by default. You should change the default password through your phone set. Read Voicemail Quick Start Guide for details.
3. Understand key features of IP Phone, like the call forward and call transfer functions. Refer to Tab 3: User Guides below for use details.
4. Change the web Unified CM User Options system password at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK VPN).
   This system allows you to program speed dial, manage personal phone book, set call forwarding etc. By default, your username is “E” +  last five digits of your phone number and password is 112233. For example, the username of number 3943 8877 is E38877 and its initial password is 112233.

If you have lost your passwords or have difficulties in using the above, please contact our support (3943 8877 / ipt@itsc.cuhk.edu.hk).

Questions below have been frequently asked:

• How do I apply for IP Phone & Data Port Service?
• How can I obtain new extension numbers from ITSC?
• How can I forward my office number outside my office?  

Please click here for the full version of FAQs.