a. Default Mail Folders
The University Staff Email System has been switched to Microsoft 365. The following are the default mail folders.
|Inbox||Incoming messages arrive in your Inbox unless you’ve created an Inbox rule to redirect them to another folder, or they’re identified as junk email.|
|Focused Inbox||Your inbox may be split into two tabs—“Focused” for more important messages and “Other” for the remaining. One can switch between tabs to read the classified emails. You can make this function off if you don’t need such classification.|
|Clutter||This folder may appear among your inbox folders if you enabled this function before. It stores the low priority emails by keeping track your reading preference. You can also make this function off now while Microsoft is replacing this with Focused Inbox.|
|Sent Items||By default, a copy of every message you send is put in your Sent Items folder.|
|Deleted Items||When you delete a message, it’s moved to the Deleted Items folder.|
|Drafts||If you create or respond to a message, but can’t finish it right away, it will automatically be saved to your Drafts folder. You can come back to the message later to continue editing it, and then send it.|
|Junk Email||Microsoft 365 also has its own junk email filtering. Emails that classified as spams will fall into “Junk Email” among your inbox folders. You can also manage your own filtering rule to get away from junks.|
b. Suspected Mail Lost
Suspected lost emails usually can be located at,
c. Blocked attachments in Outlook
d. Suspicious URL
On Windows 10, users may find that when they click an email address link, it will open the Windows build-in Mail App instead of Outlook. By design, Windows 10 protects file associations hijacking. It will not allow set default App automatically. Users have to manually set their default Apps. To do so, please click the Windows “Start” button; then “Settings” (the cog icon);
then “Apps”; “Default apps”; Change the default of “Email” to “Outlook,
then click “Set defaults by app”;
click “Oulook” and then “Manage”;
It is recommended to at least set the default of “.eml”, “.ics”, “.msg”, “.vcf”, “.vcs” and “MAILTO” to Outlook.
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