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Qualtrics

Qualtrics is a survey service widely used by universities around the world to allow their staff and student users to easily create, design and distribute surveys for a variety of teaching, learning and research needs. 

Available to

Staff & students 

Service Charge and Application

Free; no application required 

Access to Service

Service Availability

24 X 7

Academic License Information

CUHK’s Qualtrics Subscription is under the Academic license. Please ensure that the use of the Qualtrics service is in compliance with the Qualtrics license terms.

  • The General Terms and Conditions (GTC) can be found on Qualtrics – General Terms and Conditions.
  • The following text is quoted from the Qualtrics website for your quick reference:
    • The following terms apply only to the specific Services to which the Service-Specific Terms relate. In the event of a conflict between these Service-Specific Terms and the general GTC, the conflict should be resolved in the following order: (1) these Service-Specific Terms, and (2) the GTC. Capitalized terms used herein but not defined herein shall have meanings set forth in the GTC.
    • Academic Users
      • If you are an academic institution on an academic license, your use of the Services is restricted to academic research purposes. Services may be used only by students, staff, or faculty of your institution. Commercial use of the Services is prohibited and includes, without limitation, use of the Services on behalf of other institutions or entities for compensation or where such institution or entity would otherwise purchase a commercial license.

 

  • Qualtrics Online Tutorials:  
  • Qualtrics Support:  
  • How to require CUHK Authentication for my Qualtrics survey projects? 
  • Can I apply to use Qualtrics APIs? 
  • How to use a project account to access Qualtrics service?
    • CUHK project accounts are not supported.
    • Please consider creating the survey project under the user account of one of the project members.  The user can then configure collaboration of the survey projects with other users following this support article.
    • CUHK brand admin (ITSC) can help transfer survey projects (and data) from one CUHK user account to another user account. For more information, please check this support article. Please submit the request via Online Service Desk, include (i) From CUHK user account (specify using the @cuhk or @link.cuhk email address, (ii) To CUHK user account, and (iii) the concerned survey project URL(s).
  • Can I move my surveys to another University’s qualtrics account?
    • Below are the options. Please review the details and select the one which best fits your need.
      • If you have started to collect data and want to retain the same survey links, please refer to the User Move Process section.
      • If you have not started to collect data, and the account you want to be moved just has inactive surveys, check out the Manual Move section.
      • If you have collected data in the past and do not plan on reopening the surveys, but want the surveys and data in your new account, check out the Manual Move section.
      • If you have dozens or hundreds of surveys to move, or plan on reopening old surveys, check out the User Move Process section.
    • Below is a brief outline of the methods:
      • Manual Move (performed by you): Manual moves are when you transfer the content yourself. They are beneficial if you need to move content quickly, or are only moving some of your content.
      • User Move (performed by Qualtrics): User moves are when Qualtrics Support transfers your account content for you. User moves generally take up to 30 days to complete after being filed, but you will have access to the accounts in the meantime.

 

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