Information Technology Services Centre - ITSC eServices
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  • ITSC eServices

    ITSC eServices offers a wide range of economical and convenient solutions tailored for the specific needs of individual medium/small-sized departments.


    Subscribed departments need not worry about the purchasing their own equipment, doing data backup or even acquiring inventories and IT talents. This one-stop service benefits departments in

    • Minimizing IT resources
      ITSC eServices helps ranging from hardware setup to professional support.  Departments can therefore save their time and effort when planning and handling different aspects in IT.
    • Getting comprehensive maintenance and support
      ITSC eServices provides departments with IT consultation and troubleshooting of their office environment.

     

    Available to
    Departments

     

    Service Charge and Application
    Charged on annual basis;
    application required, please write to ITSC Service Desk

     

    Service Availability
    Office hours

     

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    1. Service Details

    ITSC eServices includes:

    1. File and Print services
      Provides file storage and data backup over the campus backbone network. This is an easy way to share files with other members of the department.

    2. E-mail and calendaring services
      Provides e-mail, collaborative calendaring and scheduling functions using Microsoft Exchange 2003. It has the following key features:
      • Capability of sharing calendar with colleagues
      • Automatic virus scanning for messages
      • Automatic spam filtering
      • Easy web-based e-mail access

    3. Desktop PC management
      Provides consultation on PC configuration, security measures, and patch updates, etc.

    4. Office IT security
      Firewall and anti-virus are built for departments/unit network to ensure a safe working environment.

    5. Hardware and software support
      Supports subscribed departments on both hardware and software installation issues.  Departments can then focus on soft skills in IT instead of the basic setup and infrastructure.