Duo Mobile 4.0.0 will be released from 11 Oct 2021 for iOS and Android devices

Duo Mobile v4 will be generally available in Apple App Store and Google Play Store.

Release Date:

For iOS: October 11 through 18, 2021
For Android: October 11 through 15, 2021

Changes on Duo Mobile 4.0.0

Changes	Duo Mobile v3.x (current version)		Duo Mobile 4.0.0 (coming version)
User Interface of account list		Accordion layout Implicit action for each icon		Card layout Explicit description for each icon
User Interface of Duo Push Request		“Approve” button on left “Deny” button on right Simple request Other information: Location & IP address Date & Time		“Deny” button on left “Approve” button on right Descriptive request Other information: Location Time
User Interface & Question for “Denied” Duo Push		Open question		Yes / No question
Workflow for adding account	> > > Steps: Press “+” icon (step 1) scan QR code or press “NO BARCODE” button (step 2) select the account type for manual input (step 3) and input the activation code (step 4).		> > > Steps: Press “+” icon (step 1) select scan QR code or select another account type (step2) scan QR code if it is selected in previous step (step 3) or input the activation key if other account type is selected previously (step 4).

Apart from the above changes, below items working in current Duo Mobile v3.x remains unchanged:

Receiving Duo Push notification
Use of Passcode
Add, edit, recorder and remove the accounts on the account list
Any other actions you can do in the current version of the Duo Mobile app
Language support: English, French, German, Spanish, Japanese

Prerequisites / Supported device for Duo Mobile 4.0.0

Android

iOS

Prerequisites / Supported device OS version

Android 8 or above

iOS 13 or above

Unsupported devices

Not supported for use on ChromeOS or Huawei.

Not official supported for non-standard custom Android distributions like OnePlus, Oppo, etc.

Notes for Updating to Duo Mobile 4.0.0

If users installed current Duo Mobile v3.x on their mobile device, and have automatic app updates enabled on their device, their Duo Mobile app would be upgraded automatically. Alternatively, users can also update their Duo Mobile app manually.

In-place update is recommended, i.e. update the Duo Mobile app on your mobile device without removing the previous installed version first. All your Duo accounts and third-party accounts will be automatically presented in Duo Mobile app after the update.

If you remove the previous installed Duo Mobile app and install the new version again, you will need to “Reconnect” all the accounts manually.

Comparison and other reference information for Android and iOS devices

	Android		iOS
	Duo Mobile v3.x (current version)	Duo Mobile v4 (new version)	Duo Mobile v3.x (current version)	Duo Mobile v4 (new version)
Supported Device OS version	Android 8.0 and greater		iOS 12.0 and greater	iOS 13
Older OS support	For Android 7, Duo mobile app cannot be installed from Google Play Store starting Feb 1, 2021. Duo push and app-generated passcode authentications will continue to function on installed Duo Mobile app.		For iOS 11, Duo Mobile app cannot be installed from Apple App Store starting from Feb 1, 2021. Duo push and app-generated passcode authentications will continue to function on installed Duo Mobile app.
Older Duo Mobile support	Older Duo Mobile versions will continue to work normally. But no more troubleshooting or bug fixes will be provided. For Duo Mobile earlier than 3.18, new account activations are not supported. Error message “Account error, Invalid request parameters” will be displayed.		Older Duo Mobile versions will continue to work normally, but no more troubleshooting or bug fixes will be provided. Starting Oct 11, 2021 for users running versions of iOS older than 13 who previously downloaded Duo Mobile with their existing Apple ID will be able to download the 3.x.x version compatible with their device.
Unsupported devices	Not officially supported for use on Huawei Android devices	Not supported for use on ChromeOS or Huawei
	Not official supported for non-standard custom Android distributions like OnePlus, Oppo, etc. However, Duo Mobile activation may be possible.

Published on 27 Sep 2021

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