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(Resumed) Users may intermittently receive no results when searching SharePoint Online sites

Microsoft issued an incident report on 23 Apr 2024 (Tue) about SharePoint Online

Users Affected Microsoft users
Start Time 23 Apr 2024 (Tue) 1:27 AM
End Time 24 Apr 2024 (Wed) 11:55 PM
User Impact Users may intermittently receive no results when searching SharePoint Online sites
Incident Details More info: When affected users attempt to use the search function within SharePoint Online sites, they may intermittently receive an incomplete results page and the results never load.

Final status: While Microsoft were in the process of analyzing the SharePoint Online infrastructure components responsible for facilitating search queries and trying to reproduce the issue, affected users reported that the service had returned to normal health.  They have been unable to reproduce the issue and all indications are that the issue is resolved.  They will continue to monitor the service to ensure that the problem doesn’t happen again.
Status Service Restored

Last update by Microsoft: 25 Apr 2024 (Thu) 00:49 AM

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