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(Resumed) Users may be intermittently unable to download attachments or view embedded images in some Outlook clients.

Microsoft issued an incident report on 13 Apr 2024 (Sat) about Microsoft Outlook

Users Affected Microsoft users
Start Time 29 Mar 2024 (Fri) 8:00 AM
End Time 15 Apr 2024 (Mon) 10:00 PM
User Impact Users may be intermittently unable to download attachments or view embedded images in some Outlook clients.
Incident Details More info: This issue may impact those who are downloading attachments or viewing embedded images in either Outlook on the web or the Outlook mobile apps. Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web or the Outlook mobile app. If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

Final Status: Microsoft has completed the deployment of the fix and service telemetry indicates availability has been restored. If users are still experiencing the issue, please ensure that they log out and log back in to their devices for the changes to take effect.
Status Restored

Last update by Microsoft: 16 Apr 2024 (Tue) 1:21 AM

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