IT Service Maintenance During Central Firewall Upgrade on 30 Oct 2021
Users Affected CUHK staff, students, alumni and public (if applicable) of these services
Maintenance Period 30 Oct 2021 (Sat) 08:00 PM – 11:00 PM
Cause Central Firewall Upgrade
Service Affected
  • CUHK Homepage
  • Central Authentication and Directory Service (Use OnePass password for authentication)
  • CUHK Email and Microsoft Office 365 Services
  • VPN, On-campus Wifi and Off-campus Wifi through CUHK Partnership Program such as eduroam
  • CU eLearning Systems and Tools (Blackboard, Panopto, Zoom, Qualtrics)
  • Mass Mail Service
  • MATLAB/SPSS License Server
  • Change Password and Email Alias
  • Self-service Password Reset System
  • Computing Account Application and Management System
  • ITSC Service Desk System
  • And other applications that need OnePass to sign on
User Experience
  • During the upgrade, current high availability design in Central Firewall system will maintain normal operations of the following IT services and systems. However, there could still be a small run-time overhead incurred which leads to an intermittent service unstable.
Status Scheduled