COVID-19 Central IT Resources

COVID-19 Central IT Resources

With the latest development of COVID-19, social distancing is still recommended to avoid virus outbreak. This page provides you with related resources to facilitate your off-campus work and learning.

  1. eLearning @ CUHK
    1. https://www.elearning.cuhk.edu.hk/
  1. Working from Home (WFH)
    1. Step-by-step procedures for configuring remote working environment of office computer
    2. Security Tips for Working from Home
  1. Remote Access to Restricted Campus Services
    1. VPN connection is required – CUHK VPN and SSL VPN
  1. Online Meeting / Video Conferencing
    1. Zoom
    2. Microsoft Teams
    3. Security Alerts and Suggested Actions
  1. Security
    1. Information Security Best Practice
    2. Account Protection through DUO 2FA
  1. Campus-wide License Software
    1. Office 365 ProPlus
    2. MATLAB and Simulink
    3. Adobe CC (until 6 Jul 2020)
  1. Call Forwarding (IP Phone Users)
    1. Set call forwarding at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK VPN / SSL VPN).
    2. Check voice message remotely.
  1. ITSC Support
    1. You can contact us through
      1. Hotline: 39438845 (Mon – Thur 8:45AM – 5:30PM, Fri 8:45AM – 5:45PM, Lunch Hour: 1:00pm – 2:00PM)
      2. Online Service Desk: http://servicedesk.itsc.cuhk.edu.hk
    2. Whereas applicable, our support will also schedule a Teams/Zoom session to handle your request.
    3. Our service counter at User Area and Learning Commons are now temporarily closed until further notice.
  1. ITSC Opening Hours
    1. Opening Hours of ITSC Services from 20 Jul 2020

 

Last update: 28 Jul 2020