SMS Gateway Maintenance on 30 Mar
Users Affected Users of SMS Gateway (
Start Time 30 Mar 2020 (Mon) 8:45AM
End Time 30 Mar 2020 (Mon) 5:30PM
Cause ITSC was informed by the related telecommunication service provider, 3HK, on 13 Mar 2020 (Fri) about their change of their SMS Manager Platform by 31 Mar 2020 (Tue). After evaluating the impact to the SMS Gateway, ITSC has to conduct system reconfiguration and data import to cope with the telecom’s change.
Service Affected The following service was unavailable

  • SMS Gateway Portal ( and its related functions i.e. Immediate SMS dispatch and report generation
  • SMS dispatch pre-scheduled during the maintenance period

The above end time is estimated as 6 Apr before. The service is resumed earlier on 30 Mar once ITSC completes the system work and check. Separate notifications are sent to the affected users.

Status Scheduled