Unstable Email Connection during 18 – 19 Jun
Users Affected CUHK Staff
Start Time 18 Jun 2019 (Tue) 6:00PM
End Time 19 Jun 2019 (Wed) 9:56AM
Cause The incident is caused by a change brought by the security maintenance on 18 Jun 2019 (Tue) evening.
Service Affected Users found connection to University mailbox (i.e. Office 365) via common email clients e.g. Android / iOS Mail App, Thunderbird unstable during the above period. Their mail client repeatedly prompted “incorrect password / re-enter password”.

Users could still log in via internet browsers at during the above period. The problem is now fixed. Sorry for the inconvenience caused.

Status Resumed