(Resumed) Microsoft Incident Report on OneDrive for Business Service iOS app Issue on 21 Oct

Microsoft issued an incident report on 26 Oct 2021 (Tue).

Users Affected CUHK Staff and Students
Start Time 22 Oct 2021 (Fri) 5:05AM
End Time 23 Oct 2021 (Sat) 3:30AM
Service Affected Users are unable to launch the OneDrive for Business iOS app
Cause Users are unable to launch the OneDrive for Business iOS app User Impact:
Users were unable to launch the OneDrive for Business iOS app.

More info:
Users that hadn’t recently updated their OneDrive for Business App shouldn’t have seen this impact.

Final status:
Microsoft has received reports from users who have confirmed that downloading the latest version of the OneDrive for Business iOS app – version 12.53.21 – has mitigated impact for all of those who were affected.

Scope of impact:
Impact was specific to users who had updated the OneDrive for Business iOS app to the 12.53.10 version.

Root cause:
A recent update for the OneDrive for Business iOS app contained a code regression, which resulted in impact.

Status Restored

Last update by Microsoft: 26 Oct 2021 (Tue)