(Resumed) Microsoft Incident Report on failing to access Outlook on the web or use some features across Microsoft 365 services on 5 Oct

Microsoft issued an incident report on 5 Oct 2021 (Tue).

Users Affected CUHK Staff and Students
Start Time 5 Oct 2021 (Tue) 6:42AM
End Time 5 Oct 2021 (Tue) 1:30PM
Service Affected
  • Users may be unable to access Outlook on the web.
  • The search feature may not be working in Exchange Online, Microsoft Teams, and SharePoint Online.
  • eDiscovery data may not be accessible for Exchange Online or Microsoft Teams.
  • Recently uploaded files to Microsoft Teams may be temporarily inaccessible.
Cause Microsoft reported that a recent configuration update may be preventing users from accessing Outlook on the web or using some features across multiple Microsoft 365 services.
Status Service restored.

Microsoft reported that they’re analyzing what caused their configuration update failure and prevent this from happening again..

Last update by Microsoft: 5 Oct 2021 (Tue) 3:37PM