News
(Restored) Microsoft Incident Report on Failure to Access Exchange Online via Multiple Connection Methods

Microsoft issued an incident report on 10 Nov 2020 (Tue).

Users Affected Small group of Microsoft users, including CUHK staff & students
Start Time 10 Nov 2020 (Tue) 10:50AM
End Time 11 Nov 2020 (Tue) 05:00AM
Service Affected Users may have been unable to send or receive email via any Exchange Online connection method.

More info: Before restarting the affected environment, users may have been unable to access their mailbox via Outlook, Outlook on the web, or other connection methods. Users may have seen the “Something went wrong” error page when trying to connect.

Additionally, users may have experienced impact with other services:

  • Users may have been unable to complete searches when using SharePoint Online.
  • Users may have been unable to view their calendar or complete searches in Microsoft Teams.

Some users may have experienced issues wherein they may have been unable to send or receive email via any Exchange Online service.

Cause A recent update to a portion of directory infrastructure is unexpectedly causing impact.
Status Service restored

Microsoft has identified and restarted the affected environments to remediate the impact. .

Last update by Microsoft: 11 Nov 2020 (Wed) 9:37AM