(Resumed)Microsoft Incident on Failing to Access Microsoft 365 Services

The following provides the summary of a Microsoft incident issued on 29 Jul 2020 (Tue) which caused some users failing to access Microsoft 365 services.

Users Affected Some staff & students
Start Time 29 Sep 2020 (Tue) 5:25AM
End Time 29 Sep 2020 (Tue) 10:25AM
Service Affected Some users may be unable to access multiple Microsoft 365 services.

Users may be unable to access any services including Outlook, Microsoft Teams and Teams Live Events as well as Additionally, Power Platform and Dynamics365 properties are also affected by this incident. Existing user sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.

Cause A code issue caused a portion of our infrastructure to experience delays processing authentication requests, which prevented users from being able to access multiple M365 services
Status Service Resumed

After extended monitoring of their service, Microsoft has confirmed that the issue has been fully mitigated and is running within optimal service levels. If you remain impacted please contact ITSC Service Desk.

Last update by Microsoft: 29 Sep 1:09PM