(Resumed) IP Phone System Maintenance on 28-29 Mar 2020
Users Affected IP Phone Users
Start Time 28 Mar 2020 (Sat) 10:00PM
End Time 29 Mar 2020 (Sun) 1:00PM (Extended)
Cause Maintenance of IP Phone Systems
Service Affected The following services have TWO 15-min interruptions, due to IP phone reboot, during the above period:

  • IP Phone in office
  • Network connection to the internet via IP Phone

Call forwarding service of IP Phone is still available during the course of work.

If your office PC is wired from IP Phone to connect to the internet,

  • You are recommended to turn off your office PCs over the weekends;
  • Please avoid access your office PC in office or remotely during the maintenance

Sorry for any inconvenience caused.

Status Scheduled
Remark The maintenance has been completed.

Several old model IP Phone sets need to be manually reset to resume their call functions. The reset will take about 10-15 minutes to complete and will be handled by Departmental IP Phone Administrators or ITSC IPT support.