Failure in Connecting CUHK Webmail through Email Client
Affected Peroid 11:06am – 3:50pm 3 Jan 2017
Users Affected CUHK Staff using email clients e.g. Outlook / Thunderbird to check emails in CUHK Webmail
Current Status Resolved
Service Affected Users might experience

  • frequent disconnection while checking emails through email clients. Email clients might keep asking for login ID and password.
  • slow response of the email system
Solution The corresponding mail servers were rebooted to resolve the IMAP connection problem.