News
(Resumed) Blackboard content file access unstable on 8 Jun 2021
Users Affected CUHK Staff / Students
Start Time 8 Jun 2021 (Tue) 6:15 PM
End Time 8 Jun 2021 (Tue) 7:57 PM
Cause Caused by CDN service (used for serving content files) experiencing performance degradation across multiple regions.
Service Affected Users may experience unstable access to content files in the Blackboard system.

  • At 6:15 pm, eLearning Support started received users’ reports on unstable access to content files in the Blackboard system.
  • At 6:40 pm, Blackboard received a report that the CDN service (used for serving content files) is experiencing performance degradation across multiple regions.
  • At 7:05 pm, Blackboard identified the issue and applied a fix.
  • At 7:57 pm, Blackboard announced that the issue has been resolved.