At-home Use of Adobe Creative Cloud until 6 Jul 2020

Since Adobe Enables Distance Learning Globally for Schools Impacted by COVID-19, CUHK students and educators can enjoy free at-home access to Adobe Creative Cloud offered by Adobe until 6 Jul 2020 (extended from 31 May 2020). The offers here are subject to the latest announcement and terms from Adobe.

Available to

Students and teachers

Service Charge and Application

Free; application required

Access to Service

Adobe Creative Cloud Service (application required): https://creativecloud.adobe.com
Login ID: (students) student-ID@link.cuhk.edu.hk or (teachers) alias@cuhk.edu.hk
Password: OnePass password

Support

For Login and Application Procedures: ITSC Service Desk (https://servicedesk.itsc.cuhk.edu.hk) > Get Help > General
For Use of Adobe Creative Cloud:
- Installation Guide: https://helpx.adobe.com/enterprise/kb/edu-install-CCapps-covid19.html
- FAQs – https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html
- Click to contact Adobe after logging into Adobe Creative Cloud

1. Getting Started

Step 3 – 4 below can be skipped if you have already logged in CUHK Login Page on the same browser e.g. Office 365 / Blackboard.

Finish your application and wait for ITSC notification about the service readiness.
Go to https://creativecloud.adobe.com.
If you have registered for Adobe ID with your University email address, please choose Company or School Account when prompted. If you never have Adobe ID, please go to step 4.
You will be directed to our CUHK Login page. Please log in as instructed.
Start downloading the apps you want as instructed.

2. Known Issues

Trial Error on Adobe Acrobat DC
Some users reported seeing a message “for trial use” or “buy” after download. Please refer to the steps advised by Adobe to solve the problem.
Access Denied for Lightroom, Premier Rush, Fuse and etc.
Apps which require cloud services e.g. Lightroom, Premium Rush and Fuse are not available under this offer. Please use Lightroom Classic and Premiere Pro as an alternative.
No Access to Specific Services / Cloud Storage
The at-home offer does not include mobile apps, Creative Cloud Libraries, Creative Cloud Assets, Lightroom Photos, or shared files and workflows. Any assets and files created in the cloud are still available to you, but you won’t be able to import or save files to Creative Cloud. You can save them on your local computer instead.
Hence, cloud-first apps such as Lightroom CC, Lightroom mobile, Premiere Rush, Dimension, Adobe Fresco and etc. may not work as expected.