COVID-19 Central IT Resources

With the latest development of COVID-19, social distancing is still recommended to avoid virus outbreak. This page provides you with related resources to facilitate your off-campus work and learning.

1. eLearning @ CUHK
   1. https://www.elearning.cuhk.edu.hk/

2. Working from Home (WFH)
   1. Step-by-step procedures for configuring remote working environment of office computer
   2. Security Tips for Working from Home

3. Remote Access to Restricted Campus Services
   1. VPN connection is required – CUHK VPN and SSL VPN

4. Online Meeting / Video Conferencing
   1. Zoom
   2. Microsoft Teams
   3. Security Alerts and Suggested Actions

5. Security
   1. Information Security Best Practice
   2. Account Protection through DUO 2FA

6. Campus-wide License Software
   1. Office 365 ProPlus
   2. MATLAB and Simulink
   3. Adobe CC (until 6 Jul 2020)

7. Call Forwarding (IP Phone Users)
   1. Set call forwarding at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK VPN / SSL VPN).

8. ITSC Support
   1. Our counter is now temporarily closed. You can contact us through
      1. Hotline: 39438845
      2. Online Service Desk: http://servicedesk.itsc.cuhk.edu.hk
   2. Whereas applicable, our support will schedule a Teams/Zoom session in handling your request.

9. ITSC Opening Hours
   1. https://www.itsc.cuhk.edu.hk/about-itsc/contact-us/