COVID-19 Central IT Resources

COVID-19 Central IT Resources

With the latest development of COVID-19, social distancing is still recommended to avoid virus outbreak. This page provides you with related resources to facilitate your off-campus work and learning.

  1. eLearning @ CUHK
    1. https://www.elearning.cuhk.edu.hk/
  1. Working from Home (WFH)
    1. Step-by-step procedures for configuring remote working environment of office computer
    2. Security Tips for Working from Home
  1. Remote Access to Restricted Campus Services
    1. VPN connection is required – CUHK VPN and SSL VPN
  1. Online Meeting / Video Conferencing
    1. Zoom
    2. Microsoft Teams
    3. Security Alerts and Suggested Actions
  1. Security
    1. Information Security Best Practice
    2. Account Protection through DUO 2FA
  1. Campus-wide License Software
    1. Office 365 ProPlus
    2. MATLAB and Simulink
    3. Adobe CC (until 6 Jul 2020)
  1. Call Forwarding (IP Phone Users)
    1. Set call forwarding at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK VPN / SSL VPN).
  1. ITSC Support
    1. Our counter is now temporarily closed. You can contact us through
      1. Hotline: 39438845
      2. Online Service Desk: http://servicedesk.itsc.cuhk.edu.hk
    2. Whereas applicable, our support will schedule a Teams/Zoom session in handling your request.
  1. ITSC Opening Hours
    1. https://www.itsc.cuhk.edu.hk/about-itsc/contact-us/