COVID-19 Central IT Resources

With the latest development of COVID-19, social distancing is still recommended to avoid virus outbreak. This page provides you with related resources to facilitate your off-campus work and learning.

1. eLearning @ CUHK
   1. https://www.elearning.cuhk.edu.hk/

2. Working from Home (WFH)
   1. Step-by-step procedures for configuring remote working environment of office computer
   2. Security Tips for Working from Home

3. Remote Access to IT Resources
   1. Restricted Campus Services: VPN connection is required – CUHK VPN and SSL VPN
   2. Remote access of SAS/SPSS/MATLAB from ITSC Virtual Desktop Service

4. Online Meeting / Video Conferencing
   1. Zoom
   2. Microsoft Teams
   3. Security Alerts and Suggested Actions

5. Security
   1. Information Security Best Practice
   2. Account Protection through DUO 2FA

6. Campus-wide License Software
   1. Office 365 ProPlus
   2. MATLAB and Simulink
   3. Adobe CC (until 6 Jul 2020)

7. Call Forwarding (IP Phone Users)
   1. Set call forwarding at https://callmanager.cuhk.edu.hk/ccmuser (via Campus Network or CUHK VPN / SSL VPN).
   2. Check voice message remotely.

8. ITSC Support
   1. You can contact us through
      1. Hotline: 39438845 (Mon – Thur 8:45AM – 5:30PM, Fri 8:45AM – 5:45PM, Lunch Hour: 1:00pm – 2:00PM; Sat, Sun, Public Holidays: Closed)
      2. Online Service Desk: http://servicedesk.itsc.cuhk.edu.hk
   2. Whereas applicable, our support will also schedule a Teams/Zoom session to handle your request.
   3. Our service counter at User Area and Learning Commons are now open to serve you during above working hours.

9. ITSC Opening Hours
   1. Check here for our latest Opening Hours

Last update: 14 Sep 2020