Information Technology Services Centre - Staff / Student Account
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  • Staff / Student Account

    After reporting/registration to the University, staff/students will receive a set of OnePass (CWEM) account including

    • Login ID: (1)Staff / Student ID ; (2)Computing ID
    • Password: OnePass (CWEM) Password

    This account can be used for a number of IT services including MyCUHK, Office 365, Email, WiFi and VPN.

     

    Available to
    Staff & students

     

    Service Charge and Application
    Free; no application required

     

    Service Availability
    24 X 7

     

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    1. Getting Started

    Account Collection
    You can collect your Computing Account Information slip (CAI) which shows your OnePass (CWEM) account information:

    New Student

    You will receive a 6-digit V-code to according to the undergraduate / postgraduate schedule.
    Please enter Student Computing Accounts Collection System (SCACS) with your V-code to get the CAI.

    New Staff

    There are several ways to collect your CAI
    1. Visit CU Link Card Centre (Room 804, WMY Building).
    2. Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours.
    3. Call ITSC hotline on 3943 8845

     

    Use of Account
    Your OnePass (CWEM) account is widely used on different IT services:

    Service Staff Student

    CUHK OnePass – Single login and logout across MyCUHK and other online systems

    @Link Email

     

    CUHK Webmail

     

    CUHK Online Applications with Central Authentication Directory Service

    *

    *

    CUHK VPN

    On Campus WiFi

     

    Registration for Off Campus WiFi - CUHK Wi-Fi Hotspot Partnership Program

    Office 365
    * Subject to your right to use a specific online applications

     

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    1. Change / Forgot Password

    Change Password

    Change your OnePass password here

     

    Forgot Password
    If you forgot your OnePass password, use either method below:
    • Use OnePass Personalized Security Questions to reset password if you have set up Personalised Answers in OnePass before.
    • Email a completed form and a photocopy of CU Link to This email address is being protected from spambots. You need JavaScript enabled to view it. (at least 1 working day needed)
    • Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

     

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    1. Password Expires every 400 Days

    You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?).

    Change your OnePass password here

     

    Reminder of Password Expiry

    onepass email onepass expiry

     

    Quick Check for Password Expiry

    • Log into OnePass and see if there is any expiry reminder
    onepass expired

     

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    1. Account Deletion / Extension

    Your OnePass (CWEM) account will be deleted after your employment end date / graduation date. Please archive and backup all your files and emails, and remove email forwarding before your account deletion.

     

    Account Extension
    To extend your account, please
    For staff: send a completed form to This email address is being protected from spambots. You need JavaScript enabled to view it. at least 3 weeks before a staff employment end date
    For students: extend the study period through study programme office before the expected graduation date

     

     

    Change Your OnePass (CWEM) Password every 400 Days.

    - OnePass (CWEM) Password Policy

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