Information Technology Services Centre - Visiting Guest Account
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  • Visiting Guest Account

    All staff can apply for visiting guest accounts for their departmental guests to access required IT services on campus.

    If your guests only need on campus WiFi, you can apply for a CUguest WiFi account instead.

     

    Available to
    Departments for their visiting guests

     

    Service Charge and Application
    Charged; application required

     

    Service Availability
    24 X 7

     

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    1. Account Application

    Service Charge
    Each visiting guest account is charged at $30/ day. The service charge can be waived if the guest is
    • A visiting scholar
    • Non-CUHK students under a study programme which provides 15% overhead charges to the University

     

    Application
    Person Responsible: Technical support staff in the host department, if any 
    Application Procedures: Send the application form to This email address is being protected from spambots. You need JavaScript enabled to view it. with a scanned copy of technical support staff’s CU Link
    Result Notification: A notification email to person responsible within 3 working days
    Account Collection: Computing Accounts Information (CAI) slip will be sent to the host department by internal emails

     

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    1. Use of Account

    The visiting guest account is widely used on different IT services:

     

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    1. Change / Forgot Password

    Change Password

    Change your OnePass password here

     

    Forgot Password
    If you forgot your OnePass password, use either method below:
    • Use OnePass Personalized Security Questions to reset password if you have set up Personalized Answers in OnePass before
    • Email a completed form and a photocopy of CU Link to This email address is being protected from spambots. You need JavaScript enabled to view it. (at least 1 working day needed)
    • Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

     

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    1. Account Expiration / Renewal

    Accounts expire on the date when visiting guests leave the University. Please archive and back up all emails and data files before the account expiry.

    To extend the account, the host department may submit the renewal form to This email address is being protected from spambots. You need JavaScript enabled to view it. with a scanned copy of the responsible staff’s CU Link.