Information Technology Services Centre - Staff / Student Account
  • Submit
  • Staff / Student Account

    After reporting/registration to the University, staff/students will receive a set of OnePass (CWEM) account including

    • Login ID: (1)Staff / Student ID ; (2)Computing ID
    • Password: OnePass (CWEM) Password
    • Email Address / Office 365 Login ID: (staff) This email address is being protected from spambots. You need JavaScript enabled to view it. or (student) This email address is being protected from spambots. You need JavaScript enabled to view it.

    This account can be used for a number of IT services including MyCUHK, Office 365, Email, WiFi and VPN.

     

    Available to
    Staff & students

     

    Service Charge and Application
    Free; no application required

     

    Service Availability
    24 X 7

     

    dummy image
    1. Getting Started

    Account Collection
    You can collect your Computing Account Information slip (CAI) which shows your OnePass (CWEM) account information:

    New Student

    You will receive a 6-digit V-code to according to the undergraduate / postgraduate schedule.
    Please enter Student Computing Accounts Collection System (SCACS) with your V-code to get the CAI.

    New Staff

    There are several ways to collect your CAI
    1. Visit CU Link Card Centre (Room 804, WMY Building).
    2. Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours.
    3. Call ITSC hotline on 3943 8845

     

    Use of Account
    Your OnePass (CWEM) account is widely used on different IT services:

    Service Staff Student

    CUHK OnePass – Single login and logout across MyCUHK and other online systems

    @Link Email

     

    CUHK Webmail

     

    CUHK Online Applications with Central Authentication Directory Service

    *

    *

    CUHK VPN

    On Campus WiFi

     

    Registration for Off Campus WiFi - CUHK Wi-Fi Hotspot Partnership Program

    Office 365
    * Subject to your right to use a specific online applications

     

    dummy image
    1. Change / Forgot Password

    Change Password

    Change your OnePass password here

     

    Forgot Password
    If you forgot your OnePass password, use either method below:
    • Use OnePass Personalized Security Questions to reset password if you have set up Personalised Answers in OnePass before.
    • Email a completed form and a photocopy of CU Link to This email address is being protected from spambots. You need JavaScript enabled to view it. (at least 1 working day needed)
    • Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

     

    dummy image
    1. Regular Password Expiry

    You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?). An email reminder will be sent to you before your account expiry. To change password, you may:
    1. Visit https://cai.itsc.cuhk.edu.hk/chgpwd OR
    2. Click “Change Current / Expired Password” on OnePass or CUHK Login Page OR
    3. Click “Change OnePass (CWEM) Password” in "MyPage" after logging into MyCUHK

     

    When Your OnePass (CWEM) Password Expires

    • You can still change your password
    • You will be prompted with "Incorrect ID / Password" while logging into IT services that do not involve OnePass / CUHK Login page
    • You will be reminded about the password expiry while logging into OnePass / CUHK Login
    pw expiry

     

    dummy image
    1. Account Deletion / Extension

    Your OnePass (CWEM) account will be deleted after your employment end date / graduation date. Please archive and backup all your files and emails, and remove email forwarding before your account deletion.

     

    Account Extension
    To extend your account, please
    For staff: send a completed form to This email address is being protected from spambots. You need JavaScript enabled to view it. at least 3 weeks before a staff employment end date
    For students: extend the study period through study programme office before the expected graduation date

     

     

    Change Your OnePass (CWEM) Password every 400 Days.

    - OnePass (CWEM) Password Policy

    Related Page