Information Technology Services Centre - New ITSC Service Desk System
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  • Project Name New ITSC Service Desk System
    Go Live Date

    17 August 2017

    Description

    A new ITSC Service Desk System, empowered by ServiceNow, will be released on17 August. It’ll bring you with a new experience and serve you better with an improved response time! The new system allows you to 

      • Search your desired enquired items or requesting service with ease by browsing our Service Catalog
      • Get answers and solutions of frequently asked questions from our knowledgebase
      • Contact our support to make a request, or report a problem
      • Able to to retrieve your enquiry / request submission and supplement information anytime
      • Trace your enquiry / request submissions and their status online
    With this new launch, the current ITSC Service Desk System that empowered by Remedy (http://servicedesk.itsc.cuhk.edu.hk) will be retired. Before it retires, you can still access to it to check your enquiry / request that submitted.
    Serving User Groups Staff and Students
    Status Update

    User Test

     

    Enquiry Project Contact: Wendy Chan (This email address is being protected from spambots. You need JavaScript enabled to view it.)
    Screenshots &  System Preview

    Login Page
    sdlogin

    After Login
    sdfront

     

    Conversation with ITSC support staff
    sdchat