Information Technology Services Centre - New ITSC Service Desk System
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  • Project Name New ITSC Service Desk System
    Go Live Date

    17 August 2017

    Description

    A new ITSC Service Desk System, empowered by ServiceNow, will be released on17 August. It’ll bring you with a new experience and serve you better with an improved response time! The new system allows you to 

      • Search your desired enquired items or requesting service with ease by browsing our Service Catalog
      • Get answers and solutions of frequently asked questions from our knowledgebase
      • Contact our support to make a request, or report a problem
      • Able to to retrieve your enquiry / request submission and supplement information anytime
      • Trace your enquiry / request submissions and their status online
    With this new launch, the current ITSC Service Desk System that empowered by Remedy (http://servicedesk.itsc.cuhk.edu.hk) will be retired. Before it retires, you can still access to it to check your enquiry / request that submitted.
    Serving User Groups Staff and Students
    Access to System

    The new system can be accessed through

    Staff and students can log into the system by using
    Login ID: This email address is being protected from spambots. You need JavaScript enabled to view it. OR This email address is being protected from spambots. You need JavaScript enabled to view it.
    Password: OnePass password

    Status Update

    Launched

     

    Enquiry Project Contact: Wendy Chan (This email address is being protected from spambots. You need JavaScript enabled to view it.)
    Screenshots &  System Preview

    Login Page
    sdlogin

    After Login
    sdfront

     

    Conversation with ITSC support staff
    sdchat