Information Technology Services Centre - What Happens When OnePass (CWEM) Password is Expiring?
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  • To strengthen the account security of the University, a 400-day password expiry has been introduced to OnePass (CWEM) accounts

    And the clock is ticking, the expiry date is coming. How will your OnePass (CWEM) password be expired? Will one be informed? Will the account be banned if one does not change the password before its expiry?

    Here is what you see or should do before your password expires.

     

    A. 30 Days before Expiry: An Email Reminder

    An email reminder will be sent to your alias @ cuhk.edu.hk (staff or department users) or alias @ link.cuhk.edu.hk (student users) where there will be no clickable links / attachments included.


    B. 1 – 14 Days before Expiry: A Reminder for Each Login

    You will see a message asking you to change OnePass (CWEM) password for each login, until it is changed.

     

    C. After Expiry: A Step to Continue Your Login

    You will be asked to change your OnePass (CWEM) password right after your login. Please change it by using your expired OnePass (CWEM) password for verification.