Information Technology Services Centre - FAQs - ResNet
  • Submit
  • FAQs - ResNet

    Connect to Internet through Wired port

    Q1. Cannot connect to Internet after network cable connected
    Answer:
    A. For Student Hostels with Corridor Wi-Fi Connection
    Check your network cable connecting between the port on the wall and your device.
    If the network cable is damaged, please replace it with another Straight-Through network cable. You can find shop location at ITSC homepage

    Report the problem to us

    lan port
    The port on the wall front photo

    B. For Student Hostels with In-room Wi-Fi Connection
    Please

    • Check Access Point LED signal light on the front surface, it is normal if the signal light is green
    • Check the network cable between Access Point port and device.

    If network cable is damaged, please replace another Straight-Through network cable. The information of the network cable can be purchased in the description in https://www.itsc.cuhk.edu.hk/en-gb/all-it/wifi-and-network/resnet
    Report the problem to us

    AP
    Access Point front photo (Red circle is the LED signal light)

    Q2. I cannot connect to Internet after setting up a network equipment in a port, such as router and hub etc.
    Answer:
    Refer to our use policy, setting up routing or other special network functions is prohibited. Please remove all your personal network devices and connect your computer to the network port provided

     

    Connect to Internet through Wi-Fi
    Q1. Access Point LED signal light not green
    Answer:
    Please check as the following:

    • Check Access Point LED signal light on the front surface, it is normal if the light green
    • Please check other SSID/Wi-Fi Name connection.

    Report the problem to us

    AP
    Access Point front photo (Red circle is the LED signal light)

    Q2. Slow connection speed / low bandwidth
    Answer:
    Complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).
    Q3. Cannot connect to Universities WiFi / Eduroam / CSL / Y5ZONE
    Answer:
    Please check your  login account format and your setup, and use your computing ID and CWEM(OnePass) password to reset the Partnership Programme password.
    Q4. Cannot connect to CUHK / CUHKa / CUHK1x
    Answer:
    Please check your login account format and your setup.

    * If you can’t solve your problem above, please complete the Test form and report it to Service Desk system (https://servicedesk.itsc.cuhk.edu.hk).

     
    Section A
    Student Hostels with Corridor Wi-Fi Connection

    Section B
    Student Hostels with In-room Wi-Fi Connection

    Management Office

    Student Hostel

    Management Office

    Student Hostel

    Morningside College

    Maurice R. Greenberg Building

    Chung Chi College  

    Hua Lien Tang

     

    Tower Block

     

    Madam S H Ho Hall

    S.H. Ho College

    Ho Tim Hall

     

    Ming Hua Tang

     

    Lee Quo Wei Hall

     

    Theology Building

    C.W. Chu College

    Wing A (i.e. Ina Ho Chan Un Chan Building

     

    Wen Chih Tang

     

    Wing B (i.e. The middle wing)

     

    Wen Lin Tang 

     

    Wing C (i.e. Marina Tse Chu Building )

     

    Ying Lin Tang 

    Wu Yee Sun College

    East Block      

     

    Lee Shu Pui Hall 

     

    West Block     

     

    Pentecostal Mission Hall Complex High Block  

    Lee Woo Sing College

    North Block    

     

    Pentecostal Mission Hall Complex Low Block

     

    South Block

    New Asia College

    Chih Hsing Hal           

    Office of Student Affairs

    International House Block 1           

     

    Grace Tien Hall          

     

    International House Block 2 

     

    Xuesi Hall

         

    Daisy Li Hall

       

    Office of Student Affairs

    International House Block 3           

         

    International House Block 4           

         

    International House Block 5           

       

    Postgraduate Hall Complex

    Postgraduate Hall No. 1, 4 to 6  

         

    Postgraduate Hall No. 2 (Chiang's Building)

         

    Postgraduate Hall No. 3 (Inter-University Hall)

       

    Madam S H Ho Hostel Management

    Madam S H Ho Hostel for Medical Students   

       

    Shaw College

    Kuo Mou Hall

         

    Student Hostel II Low Block

         

    Yat Sen Hall

       

    United College

    Adam Schall Residence           

         

    Bethlehem Hall           

         

    Hang Seng Hall

         

    Chan Chun Ha Hostel 

     
    Others

    Q1. Mac or other apple device users could find who are using ResNet in the neighborhood, e.g. the office printer. Would it induce a security problem?

    Answer:This is the built-in file and print feature of Mac OS. Users can disable from the “System Preferences” -> “Sharing” . Besides, for a better security measure, users are recommended to enable the firewall feature under “System Preferences”->”Security & Privacy”