Information Technology Services Centre - Office 365 Mail
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  • Office 365 Mail

    Office 365 Mail, with 50 GB mailbox, will replace CUHK Webmail as University Staff Email System by the end of 2017. Departments can consider migrating to Office 365 Mail by batches. Once migrated, staff can stop using their department mailboxes, such as CUHK Webmail and Exchange Email Service under ITSC eServices.

     

    Available to
    Staff

     

    Service Charge and Application
    Free;

    Default Email Service without Application

    Staff who EITHER

    1. first join CUHK on / after 1 April 2017
    2. have not been employed by CUHK after 1 March 2017 and re-join CUHK on / after 1 April 2017
    3. never obtain OnePass account before 1 April 2017
    Application through Self-registration Staff who use CUHK Webmail as the only office email service

    Application through coordination of departmental LAN Administrator / IT Coordinator

    1. Current staff who join CUHK and obtain OnePass account before 1 April 2017
    2. Current department / project accounts

     Notes for Non-Exchange (Outlook) users in service application,

    1. Request must be submitted at least one working day in advance.
    2. The switch over will take place every Monday 1:00pm, Wednesday 8:00pm and Friday 1:00pm (except public or University holiday).

    Access to Service
    CUHK Office 365 Portal: http://www.cuhk.edu.hk/o365
    Login ID: Your email alias This email address is being protected from spambots. You need JavaScript enabled to view it. (Check out my email alias)
    Password: OnePass (CWEM) Password*

     

    Service Availability
    24 X 7 ; except maintenance period

     

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    1. Mailbox & Email Address

    Email Address

    Define your email address here in form of This email address is being protected from spambots. You need JavaScript enabled to view it. (user guide)

    Email Drop Box

    This email address is being protected from spambots. You need JavaScript enabled to view it. (unchangeable)

    Display Name

    It includes standardized display name, email address and contact phone viewable to all staff. Change it here and it will be updated to  

    • Office 365 in 30 minutes (Choose Delve in Office 365)
    • Global Address List in 24 hours (click New Email and Address Book at Outlook)

    Mailbox Size

    50GB

    Max. Size of Each Email

    25MB

    Validity

    Until the contract end date

     

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    1. Using Office 365 Mail on Your Device

    Here are quick guides for you to check emails and access your mailbox through

    While adding email account to email clients, the setting can be automatically detected after choosing Exchange / Office 365 account and doing login. If you still fail, please try manual setup through IMAP.

     

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    1. Checklists for Switchover from CUHK Webmail to Office 365 Mail

    Before the Switchover

    1. You have applied for Office 365 Mail through self-registration or coordination of departmental LAN admin / IT coordinators.
    2. You receive a notification email before ITSC starts creating your Office 365 mailbox.

     

    After the Switchover

    1. You receive another notification email when your Office 365 mailbox is ready.
    2. Your email drop box of This email address is being protected from spambots. You need JavaScript enabled to view it. is frozen as your Office 365 mailbox (This email address is being protected from spambots. You need JavaScript enabled to view it.). All new emails sent to your This email address is being protected from spambots. You need JavaScript enabled to view it. will reach Office 365 mailbox.
    drop box
    3. Please log into your CUHK Webmail. You can find a new email forwarding rule. It directs new emails sent to your CUHK Webmail (This email address is being protected from spambots. You need JavaScript enabled to view it.) to your Office 365 mailbox (This email address is being protected from spambots. You need JavaScript enabled to view it.).

    Remove other email forwarding rule in your CUHK Webmail but ONLY keep "This email address is being protected from spambots. You need JavaScript enabled to view it.". Otherwise, some outsider email service may eliminate a forwarded nessage if it is forwarded from CUHK Webmail and Office 365 mailbox simultaneously.
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    4. Your LAN Admin / IT Coordinator will be informed for the completion of the switchover if your application is submitted through their coordination.

     

    Your Actions

    1. Access your new Office 365 mailbox at http://www.cuhk.edu.hk/o365 and refer to the user guides to access your mailbox through other devices.
    2. Check and change your display name / user profile shown in Office 365 at https://cloud.itsc.cuhk.edu.hk/adprofileupdate/
    3. Re-define the mailbox setting in Office 365 e.g. email forwarding rule, signature or etc..
    4. Old emails in CUHK Webmail will NOT be copied to Office 365 mailbox. Please copy them to Office 365. (How?)

     

     

    * For staff having departmental MS Exchange (Outlook) accounts, you should use MS Exchange (Outlook) password to log in Office 365. By changing OnePass password after 12 May, 2016, you can then use OnePass Password to log in here and also departmental MS Exchange (Outlook) email.