Information Technology Services Centre - Office 365 Mail
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  • Office 365 Mail

    Office 365 Mail is a central email service for all staff members. It provides each user a 50GB mailbox. The service replaces CUHK Webmail system which will retire by the end of 2017.

     

    Available to
    Staff

     

    Service Charge and Application
    Free;

    Account Type

    Application Method

    Staff

    No application required with a valid staff account

    Project / Department

    Account created after 1 July 2017

    • Apply the service during project / department account application

    Account created before 1 July 2017



    Access to Service
    CUHK Office 365 Portal: http://www.cuhk.edu.hk/o365
    Login ID: Your email alias This email address is being protected from spambots. You need JavaScript enabled to view it. (Check out my email alias)
    Password: OnePass (CWEM) Password*

     

    Service Availability
    24 X 7 ; except maintenance period

     

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    1. Mailbox & Email Address

    Email Address

    Define your email address here in form of This email address is being protected from spambots. You need JavaScript enabled to view it. (via campus network / CUHK VPN)

    Email Drop Box

    This email address is being protected from spambots. You need JavaScript enabled to view it. (unchangeable)

    Display Name

    It includes standardized display name, email address and contact phone viewable to all staff. Change it here and it will be updated to  

    • Office 365 in 30 minutes (Choose Delve in Office 365)
    • Global Address List in 24 hours (click New Email and Address Book at Outlook)

    Mailbox Size

    50GB

    Max. Size of Each Email

    25MB

    Validity

    Until the contract end date

     

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    1. Using Office 365 Mail on Your Device

    Here are quick guides for you to check emails and access your mailbox through

    While adding email account to email clients, the setting can be automatically detected after choosing Exchange / Office 365 account and doing login. If you still fail, please try manual setup through IMAP.

     

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    1. Checklists for Switchover from CUHK Webmail to Office 365 Mail

    Before the Switchover

    1. A notification email is sent to the CUHK Webmail mailbox of the corresponding account right before the Office 365 mailbox creation.

     

    After the Switchover

    1. A welcome email will be sent to the Office 365 mailbox when it is ready.
    2. The email drop box of the corresponding account is frozen as Office 365 mailbox (This email address is being protected from spambots. You need JavaScript enabled to view it.). All new emails  sending to This email address is being protected from spambots. You need JavaScript enabled to view it. will reach Office 365 mailbox instead of CUHK Webmail.
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    3. You can find a new email forwarding rule at CUHK Webmail. It forwards all new emails from CUHK Webmail to your Office 365 mailbox (This email address is being protected from spambots. You need JavaScript enabled to view it.).

    Remove other email forwarding rule in your CUHK Webmail but ONLY keep "This email address is being protected from spambots. You need JavaScript enabled to view it.". Otherwise, some outsider email service may eliminate a forwarded nessage if it is forwarded from CUHK Webmail and Office 365 mailbox simultaneously.
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    4. Your LAN Admin / IT Coordinator will be informed for the completion of the switchover if your application is submitted through their coordination.

     

    Your Actions

    1. Access the new Office 365 mailbox at http://www.cuhk.edu.hk/o365 and refer to the user guides to access your mailbox through other devices.
    2. Re-define the mailbox setting in Office 365 e.g. email forwarding rule, signature or etc..
    3. Old emails in CUHK Webmail will NOT be copied to Office 365 mailbox. Please copy them to Office 365. (How?)

     

     

     

    * For staff having departmental MS Exchange (Outlook) accounts, you should use MS Exchange (Outlook) password to log in Office 365. By changing OnePass password after 12 May, 2016, you can then use OnePass Password to log in here and also departmental MS Exchange (Outlook) email