Information Technology Services Centre - CUHK Webmail
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  • CUHK Webmail

    CUHK Webmail gives a 500MB mailbox to all staff and department / project account holders; and a 150MB mailbox to student organization and visiting guest account holders.

    This service will terminate and be replaced by Office 365 Email by the end of 2017.

     

    Available to
    Current staff who join CUHK and obtain OnePass account before 1 April 2017, department, project, student organization & visiting guest account holders

     

    Service Charge and Application
    Free; no application required with a valid staff, department, project, student organization & visiting guest account.

     

    Access to Service
    CUHK Webmail: http://webmail.cuhk.edu.hk
    Login ID: Computing ID
    Password: OnePass (CWEM) Password

     

    Service Availability
    7 X 24; except maintenance period

     

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    1. Email Address & Mailbox Setting

    Mailbox Default Setting

    Default Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it. (Change it?)
    Default Email Drop Box:
    the location where incoming emails go to
    This email address is being protected from spambots. You need JavaScript enabled to view it. - CUHK Webmail
    Mailbox Size:
    • 500 MB for staff, department & project accounts (Need additional quota? Please apply for it through a campus network connection. VPN is required for accessing through a broadband service.)
    • 150 MB for student organization (Need additional quota?) & visiting guest accounts
    Size Restriction on each Message: 20MB, includes the email message itself and all attachments
    Mailbox Validity: depends on staff / department / project / student organization / visiting guest account expiry date
    Anti-spam Gateway: Anti-spam & anti-virus (ASAV) gateway

     

    Define Email Address & Email Drop Box
    Define your email address / email drop box by going to https://cai.itsc.cuhk.edu.hk/alias/ or MyCUHK. Click here for the step-to-step guide.

    Your email drop box refers to CUHK Webmail by default. We won’t recommend you to change it. If it is necessary, please put a valid email address as your email drop box to avoid email loss.

     

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    1. Using CUHK Webmail on Your Device

    You can enjoy CUHK Webmail through

    If you are using other connection methods, please use the setting below to access CUHK Webmail. 

    Incoming Mail
    Connection Method: IMAP
    Server Name: mailserv.cuhk.edu.hk
    Port: 993
    Encryption Method: SSL

    Outgoing Mail
    Connection Method: SMTP
    Server Name: mailserv.cuhk.edu.hk
    Port: 465 or 25