Information Technology Services Centre - Department / Project account
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  • Department / Project account

    Staff can apply for (1) a sole department account for your department; or (2) project accounts to manage different projects in your department:

    • Login ID: Computing ID
    • Password: OnePass (CWEM) Password

     

    Available to
    Departments


    Service Charge and Application
    Free; application with annual renewal required


    Service Availability
    24 X 7

     

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    1. Account Application & Renewal

    Application

    Person Responsible: Department head / project leader / programme coordinator
    Application Procedures: Send an application form for each department / project account to This email address is being protected from spambots. You need JavaScript enabled to view it. with a scanned copy of department head’s / project leader’s / programme coordinator’s CU Link
    Result Notification: A notification email to department head / project leader / programme coordinator within 3 working days
    Account Collection: Computing Accounts Information (CAI) slip will be sent to department head / project leader / programme coordinator by internal email

     

    Renewal

    Annual renewal is required. You will receive an account expiry notification. All related emails and data files within the account will be deleted 30 days after the account expires.

    Person Responsible: Project leader / programme coordinator
    Renewal Period: No later than 30 days after the account expires
    Renewal Procedures: Send the renewal form (department / project account) to This email address is being protected from spambots. You need JavaScript enabled to view it. with a scanned copy of project leader’s / programme coordinator’s CU Link card
    Result Notification: A notification email to department head / project leader / programme coordinator at least 3 working days

     

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    1. Use of Account

    The department / project account is widely used on different IT services:

     

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    1. Change / Forgot Password

    Change Password

    Change your OnePass password here

     

    Forgot Password
    Use either method below:
    • Use OnePass Personalized Security Questions to reset password if you have set up Personalised Answers in OnePass if you hvae set up Personalized Answers in OnePass before.
    • Email a completed form (department / project account) and a photocopy of CU Link to This email address is being protected from spambots. You need JavaScript enabled to view it. (at least 1 working day needed)
    • Visit Service Desk on 1/F, Pi Chiu Building or 6/F, WMY Building during office hours

     

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    1. Password Expires every 400 Days

    You need to change your OnePass (CWEM) Password at least every 400 days as a security measure (Why?).

    Change your OnePass password here

     

    Reminder of Password Expiry

    onepass email

     

    Quick Check for Password Expiry

    • Log into OnePass and see if there is an expiry reminder
    onepass expired

     

     

    Change Your OnePass (CWEM) Password every 400 Days.

    - OnePass (CWEM) Password Policy